Scheduling
To reserve your desired time, we suggest making your reservation early. If you would like to request a particular therapist, or if anyone in your party is under 18, please let us know when booking your appointment.

Upon Arriving
We will provide you with a locker, robe and sandals for your treatments, so feel free to arrive in whatever is comfortable. Men having facials should shave no less than two hours prior to their service. For your safety and comfort, we suggest you leave your jewelry and valuables in your guestroom.

If You are Pregnant
Your medical professional’s consent is requested before we begin your treatment. If this is unobtainable, we request that you sign a waiver of liability prior to your service. Let us know when you make your reservation which trimester you will be in at the time of your appointment. For massage, we require that you are past your first trimester of pregnancy.

Cancellation Policy
To cancel without charge, please notify us within 48 hours of your scheduled appointment. You will be charged the full price of your service if you cancel within 48 hours of your scheduled time, or fail to arrive for your appointment.

During Your Visit
To get the most out of your treatment, communicate with your therapist. Your comfort and enjoyment are most important to us, so let us know if you have concerns about depth of pressure during your massage, the temperature of your spa room, music volume, or other issues.

Punctuality
Please arrive 15 minutes prior to your scheduled appointment. Your treatment will begin promptly at its designated time. If you arrive late for your service, your treatment will be modified. All treatments will end on time.

Service Charge
For your convenience, a service charge is added to the price of your treatments and distributed amongst the staff. 18% of the cost of the service goes to the individual who provided the treatment, and another 2% is distributed among the spa coordinators and spa attendant. Some packages may already have the service charge included in the price. Please ask our spa coordinator if you have any questions.